CANCELLATION POLICY & CONDITIONS
- Cancellations of confirmed reservations can be made without penalty up to 10 calendar days before the check-in date. In case of cancellation after this period or in case of non-appearance of the guest/s on the day of check-in, a penalty of 50% of the total reservation amount will be deducted. In case of early departure or reducing of the stay of all or part of the guests on the reservation - amounts are not refunded, and unused days on the reservations are converted into a penalty.
- Refund of amounts, when such are due by our side, takes place within 15 calendar days from the date of cancellation.
- When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client.
- When refunding amounts paid by credit or debit card for services contracted and performed by us, this will be done by us through a transaction on the card with which the payment was made.
- Cancellation or change of a reservation is only made in written for to the specified email address on our site.
- Cancellations or changes are not accepted by email, phone, SMS or social networks.